Shipping policy
Shipping Information – Leighwong
Thank you for choosing Leighwong. Below is a clear overview of how shipping works, from order processing to delivery, so you know exactly what to expect.
Where We Ship
Leighwong currently ships within the United States only, covering all 50 states, including Alaska and Hawaii.
At this time, we do not ship to P.O. Boxes, APO/FPO addresses, U.S. territories, or international destinations.
Order Processing Time
Orders are prepared for shipment as soon as payment is confirmed.
Orders placed before 2:00 PM (EST) on business days are typically processed the same day.
Orders placed after 2:00 PM, on weekends, or on holidays are processed the next business day.
During peak seasons or promotional events, processing may take an additional 1–2 business days.
Estimated Delivery Time
Once shipped, most orders arrive within 2–4 business days.
Delivery times may vary due to weather conditions, carrier delays, holidays, or remote delivery locations.
If your order has not arrived after 7 business days from the shipping date, please contact us for assistance.
Shipping Carriers
We partner with reliable carriers to ensure safe and timely delivery. Your order may be shipped via USPS, UPS, or FedEx, depending on your location and the most efficient option available.
Shipping Rates
We offer a simple $6.99 flat-rate shipping fee on all orders.
Occasionally, Leighwong may run free shipping promotions. Any active offers will be clearly displayed on our website.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number.
This allows you to monitor your shipment status and estimated delivery date.
If tracking information does not update after 3 business days, please reach out to us.
Delivery Issues
Please contact us promptly if:
Your tracking has not updated for more than 5 business days.
Your order is marked as delivered but you have not received it.
Your item arrives damaged.
Your package has not arrived after 7 business days.
We will investigate and work toward a resolution as quickly as possible.
Contact Information
Store Name: Leighwong
Address: 6100 Wheatfield Dr, Harrison, TN 37341, United States
Email: support@leighwong.com