Cancel/Change Order
Last updated: September 2026
At Leighwong, we understand that customers may occasionally need to cancel an order or make a correction after checkout. Our goal is to review these requests as quickly as possible while orders are still within the processing stage. Because orders can move into fulfillment shortly after they are received, customers should contact us promptly when a cancellation or change is needed.
Our Order Change Commitment
Leighwong accepts cancellation and change requests when the order has not yet progressed beyond the stage where the requested action can reasonably be completed. Every request is reviewed according to the current status of the order at the time we receive it.
Customers may contact our support team to request cancellation, correct an address, update contact information, or ask about another order modification. We will make reasonable efforts to accommodate eligible requests before the order is packed or shipped.
A request to cancel or change an order does not automatically mean that the order has been cancelled or modified. The request must first be reviewed and confirmed by Leighwong.
When Can an Order Be Cancelled?
Cancellation requests should be submitted as soon as possible after placing an order. If the order has not yet been prepared for shipment, we can generally review the request and determine whether cancellation is still available.
| Order Status | Cancellation | Customer Action |
|---|---|---|
| Order Received | Generally available | Contact Leighwong as soon as possible |
| Processing | May be available | Submit the request immediately for review |
| Packed | Usually unavailable | Wait for delivery and review return options if applicable |
| Shipped | Unavailable through cancellation | Use the applicable return process after delivery |
If an order has already entered the shipping process when the request is received, Leighwong may no longer be able to stop or cancel the shipment. In that situation, the customer will be informed of the order status and any applicable next steps.
Changing Information on Your Order
If you need to make a correction after placing your order, contact us immediately. Depending on the status of the order, certain information may still be updated before fulfillment.
Request an address correction before the order has been shipped.
Request an update to the email address or other contact information associated with the order.
Ask whether a product or order detail can be changed before fulfillment is completed.
Changes are not guaranteed because orders may be processed shortly after payment confirmation. If a requested modification cannot be completed, the original order may continue through the normal fulfillment process.
How to Request a Cancellation or Change
To request a cancellation or order change, contact Leighwong customer support using the email address provided below. Please provide accurate order information so that our team can locate the purchase and review its current status.
Contact Us
Send your request to Leighwong customer support as soon as possible after placing the order.
Provide Details
Include your order number, name, email address, and a clear explanation of the cancellation or requested change.
Wait for Confirmation
Our team will review the order status and confirm whether the requested cancellation or change can be completed.
Information Required for Review
When contacting Leighwong about an order cancellation or change, please provide the information below whenever possible.
- Order number.
- Name used when placing the order.
- Email address associated with the order.
- Specific cancellation or change requested.
- Corrected information when requesting an update.
Complete information helps our support team identify the correct order and determine whether the requested action is still possible.
Shipping Address Corrections
Customers are responsible for reviewing their shipping address before submitting an order. If you discover an error after checkout, contact Leighwong immediately so that we can determine whether the address can still be corrected.
Before Shipment
If your order has not been shipped, we will review the requested correction and make reasonable efforts to update the shipping information.
After Shipment
Once the package has entered the carrier network, Leighwong may have limited ability to change the destination. Carrier restrictions may apply to redirects or address changes.
If the package has already shipped, customers should use the available tracking information and contact the applicable carrier when appropriate. Leighwong will assist with available next steps where possible.
Why Requests Must Be Submitted Quickly
Leighwong generally handles orders within approximately 1 business day. This means an order may move from receipt to fulfillment relatively quickly.
Our regular order processing schedule operates Monday through Friday, with a daily order cut-off time of 5:00 PM EST. Orders received after the cut-off time, or on weekends and recognized holidays, begin processing with the next applicable business day.
Important: The order cut-off time is part of our processing schedule and does not guarantee that a cancellation or change request can be completed. Requests should always be submitted as early as possible.
Orders That Have Already Shipped
Once an order has been dispatched and entered the carrier network, Leighwong cannot normally cancel or modify the shipment through this policy.
If you no longer want an order that has already shipped, you may need to receive the package and follow the applicable Return & Refund Policy. Return eligibility and requirements are handled separately from cancellation requests.
Customers should not assume that submitting a cancellation request after shipment will stop delivery. Please contact Leighwong if you need assistance determining the appropriate next step.
Refunds for Approved Cancellations
When an eligible cancellation is successfully approved before shipment, the applicable refund will be issued to the original payment method.
Leighwong does not charge a cancellation fee or restocking fee for an eligible order that is successfully cancelled before shipment.
| Refund Information | Policy |
|---|---|
| Cancellation Fee | No fee |
| Restocking Fee | No fee |
| Refund Method | Original payment method |
| Refund Processing | Within 12 days after cancellation approval |
After Leighwong processes a refund, the time required for the funds to appear in the customer's account may vary depending on the payment provider or financial institution.
Payment and Cancellation Requests
Leighwong accepts payments through PayPal. Order processing begins after the order has been received and the applicable payment information has been successfully processed or verified.
If an eligible cancellation is approved, the refund is returned through the original payment method used for the transaction.
A payment authorization or completed payment does not prevent a customer from requesting cancellation. However, the ability to cancel depends on the actual fulfillment status of the order.
Need Help With Your Order?
Our customer support team is available to assist with cancellation requests, order changes, address corrections, and questions about the current status of an order.
For the fastest assistance, please contact us as soon as possible and include your order number. Early notification gives our team the best opportunity to review the order before it moves further into fulfillment.
Leighwong Customer Support
Store: Leighwong
Email: [email protected]
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Business Address:
6 Woodbridge Mnr Rd
Ansonia, CT 06401
United States
Cancel / Change Order Policy Updates
Leighwong may update this Cancel / Change Order Policy when necessary to reflect changes to our order processing procedures, fulfillment process, payment methods, customer support operations, or other applicable business practices.
The current version of this policy will be made available through our website. Customers are encouraged to review the policy when placing an order or when requesting a cancellation or modification.
This policy is intended to provide clear information about the options available when a customer needs to cancel or change an order. Specific requests are reviewed according to the individual order status at the time the request is received.