Shipping Policy
Last updated: September 2026
At Leighwong, we understand that delivery is an important part of your shopping experience. Our shipping process is designed to provide a straightforward, dependable, and transparent way to receive your selected accessories. Whether you are ordering a belt, shoulder bag, or pair of sunglasses, we work to process your order promptly and provide clear delivery information from the time your purchase is confirmed until your package reaches its destination.
Our Shipping Commitment
Leighwong provides a simple shipping structure so that customers can understand the expected handling period, estimated transit time, and shipping cost before placing an order. Every eligible order is prepared for shipment after payment and order information have been successfully verified.
Our store offers a flat shipping rate of $6.99 per order. Orders are normally processed within 1 business day, followed by an estimated carrier transit period of 2–6 business days. The estimated delivery period therefore generally consists of the handling time plus the carrier transit time.
Delivery estimates are provided to help you plan for the arrival of your order. They are estimates rather than guaranteed delivery dates because the final delivery schedule can be affected by carrier operations, weather, holidays, address-related issues, or other circumstances outside Leighwong's direct control.
Shipping Cost & Delivery Estimates
Leighwong keeps shipping costs simple with a flat-rate shipping charge of $6.99. The shipping charge is displayed during checkout before you complete your purchase, allowing you to review the order total and delivery cost before payment is submitted.
| Shipping Service | Shipping Cost | Handling Time | Transit Time | Estimated Total Time |
|---|---|---|---|---|
| Standard Shipping | $6.99 flat rate | 1 business day | 2–6 business days | Approximately 3–7 business days |
The handling period and transit period are separate stages of the delivery process. Handling begins after the order has been successfully received and verified. Transit begins once the package has been handed over to the selected shipping carrier.
Delivery estimates do not include weekends or U.S. federal holidays when these days affect order processing or carrier movement. Carrier delivery schedules can also vary by destination.
Order Processing Schedule
Leighwong processes orders Monday through Friday. Our daily order cut-off time is 5:00 PM EST. Orders placed before the cut-off time on a business day can enter our normal processing queue for that business day.
Orders placed after 5:00 PM EST are treated as orders received on the next applicable business day. Orders placed on Saturday, Sunday, or a recognized business holiday will begin processing on the next business day.
| Order Timing | Processing Treatment | Expected Handling |
|---|---|---|
| Monday–Friday before 5:00 PM EST | Order enters the regular processing schedule | Within 1 business day |
| Monday–Friday after 5:00 PM EST | Processed beginning with the next business day | Within 1 business day from processing start |
| Saturday, Sunday, or holiday | Queued for the next business day | Within 1 business day after processing begins |
Important: The 5:00 PM EST cut-off determines when an order enters the processing schedule. It does not represent a guaranteed carrier pickup time or a guaranteed delivery time.
Delivery Services & Tracking
Leighwong uses established shipping carriers to deliver customer orders. Depending on the destination, package characteristics, operational availability, and shipping requirements, an order may be delivered through USPS, UPS, or FedEx.
Carrier assignment is made according to the shipping requirements of the order. Customers do not need to select a specific carrier unless an available checkout option expressly provides that choice.
USPS may be used for eligible shipments. When tracking is available, shipment progress can be monitored using the tracking information provided for the order.
UPS may be selected for eligible deliveries based on destination and shipping requirements. Tracking information is provided when the shipment has been processed for carrier delivery.
FedEx may be used for eligible orders. Customers can use the shipment tracking information provided after dispatch to monitor delivery progress.
Tracking Information
Once your order has been prepared and shipped, tracking information may be sent to the email address associated with your order. Depending on carrier scanning procedures, tracking information may take some time to become active after the shipping label is created or the package enters the carrier network.
Tracking events may not appear immediately and may update at different points during transportation. A package can continue moving through the carrier network even when there has not been a recent tracking scan.
If the tracking information indicates that your package has been delivered, please first check the delivery location associated with your address, including areas around your entrance, mailbox, reception area, or other secure locations where the carrier may have left the package.
How Your Order Moves
Understanding the different stages of fulfillment can make it easier to interpret order updates. The following timeline explains the normal sequence from purchase through delivery.
Order Received
Your order is received after checkout and payment authorization. Order details are reviewed so that the correct products and shipping information can be prepared.
Order Prepared
Your items are prepared for shipment within approximately 1 business day. During this stage, products such as belts, shoulder bags, and sunglasses are prepared and packaged for dispatch.
Carrier Transit
After dispatch, the package enters the carrier network. The expected transit period is approximately 2–6 business days, depending on the destination and carrier operations.
Based on the standard handling and transit estimates, customers should generally allow approximately 3–7 business days from the applicable processing start for delivery. This is an estimate and not a guaranteed arrival date.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout. Please carefully review your street address, apartment or unit number, city, state, ZIP code, and any other required delivery information before submitting your order.
An incomplete or incorrect address may cause a shipment to be delayed, returned, or redirected by the carrier. If you notice an address error after placing an order, please contact Leighwong as soon as possible. We will review whether the order can still be updated before shipment.
Once a package has entered the carrier network, Leighwong may have limited ability to modify the destination. Carrier restrictions can apply to address changes, redirects, delivery holds, and other post-dispatch requests.
Before Shipment
If you discover an incorrect address before your order has been shipped, contact our support team immediately with your order information and the corrected address.
After Shipment
If the package has already been dispatched, please use the tracking information and contact the applicable carrier where appropriate. We will assist with available next steps.
Shipping Delays & Unexpected Events
Leighwong works to process orders according to the stated handling schedule, but delivery dates can occasionally be affected by circumstances outside our direct control. These may include severe weather, natural disasters, carrier network disruptions, transportation interruptions, unusually high shipment volumes, public holidays, incorrect address information, or other operational events.
When a delay occurs after the package has entered the carrier network, the carrier's tracking information is generally the most current source for shipment movement. Customers should allow reasonable additional time when tracking shows that a package remains in transit or is experiencing a carrier exception.
A delay does not automatically mean that a package has been lost. Shipment scans can occur at different points in the delivery process, and there may be periods where the tracking page does not show a new event.
Delivery estimate: Standard orders are normally handled within 1 business day and travel through the carrier network within approximately 2–6 business days. Unexpected carrier or transportation events may extend the actual delivery period.
Missing, Damaged, or Incorrect Deliveries
If your order arrives damaged, appears to contain the wrong product, or you believe an item is missing from the shipment, please contact Leighwong customer support as soon as reasonably possible.
When contacting us about a delivery issue, please provide your order number, the name associated with the order, and a clear description of the problem. Photographs may be requested when they are useful for documenting package condition or product damage.
For packages showing a delivered status that cannot be located, customers should first check the immediate delivery area and any location where the carrier may have placed the package. It can also be helpful to check with household members, building management, neighbors, or the relevant delivery location before contacting support.
If the package remains missing after these checks, contact us so that we can review the available order and tracking information and determine the appropriate next step.
Order Packaging
Leighwong prepares orders with attention to the type of product being shipped. Accessories including belts, shoulder bags, and sunglasses are packaged with the intention of protecting the products during ordinary handling and transportation.
Packaging materials and package dimensions may vary depending on the products included in an individual order. Multiple products may be packed together when appropriate for safe and efficient transportation.
Please retain the original packaging when you believe there may be an issue with the shipment or product, as packaging information can sometimes assist with reviewing a delivery concern.
What Customers Can Expect
Leighwong's goal is to provide clear shipping information and a consistent order fulfillment process. Before completing checkout, customers should review the shipping charge, delivery address, and order details carefully.
- Standard shipping is available at a flat rate of $6.99.
- Orders are generally handled within 1 business day.
- Estimated carrier transit time is 2–6 business days.
- Orders are processed Monday through Friday.
- The daily order cut-off time is 5:00 PM EST, Monday through Friday.
- USPS, UPS, and FedEx may be used for delivery.
- Tracking information is provided when available after shipment.
- Customers are responsible for providing accurate delivery information.
- Delivery estimates may change because of circumstances outside Leighwong's control.
- Additional time may be required when carrier delays or delivery exceptions occur.
Need Help With Your Shipment?
Our customer support team is available to assist with questions about order processing, shipping status, delivery information, and other concerns related to your purchase.
For the fastest assistance, please include your order number whenever contacting us about a specific shipment. Providing accurate order information helps our team locate your purchase and review its current status more efficiently.
Leighwong Customer Support
Store: Leighwong
Email: [email protected]
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Business Address:
6 Woodbridge Mnr Rd
Ansonia, CT 06401
United States
Shipping Policy Updates
Leighwong may update this Shipping & Delivery Policy when necessary to reflect changes to our fulfillment process, carrier services, shipping rates, operating schedule, or customer support procedures.
Any updated version will be made available through our website. Customers are encouraged to review the current policy when placing an order so that they have the most accurate information regarding shipping costs, processing times, delivery estimates, and support procedures.
This policy is intended to provide a clear description of the standard shipping process used by Leighwong. Specific circumstances relating to an individual order may require additional review based on the order status, carrier tracking information, destination, and applicable delivery conditions.